Refund Policy for Rozai Traders (Nepal)

12/25/2023

Thank you for shopping at Rozai Traders. We want to make sure you have a satisfying experience with our products. Please read our refund policy carefully to understand how refunds are handled.

1. Eligibility for Refunds:

·        Refunds are only applicable to products purchased directly from Rozai Traders through our official website or authorized channels.

·        To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when received.

2. Refund Request Process:

·        Initiating a Refund: To request a refund, contact our customer support team at [email protected] / +977 981-8207012 within 2 days of receiving the product. Please provide your order number and a brief explanation of the reason for the refund.

·        Verification: Our team will review your request and may request additional information or evidence to support your claim.

·        Approval/Denial: Once the review is complete, we will notify you of the approval or denial of your refund. If approved, the refund will be processed using the original payment method.

3. Non-Refundable Items:

·        Certain items are non-refundable, including ………….

4. Late or Missing Refunds:

·        If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially processed.

5. Shipping Costs:

·        Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items:

·        If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, as appropriate.

7. Order Cancellation:

·        Orders can only be cancelled before they are shipped. Once an order is shipped, our standard refund policy applies.

8. Changes to Refund Policy:

·        Rozai Traders reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information:

·        For any refund-related inquiries, please contact our customer support team at [[email protected] / +977 981-8207012 during our business hours, 10 AM-6 PM.

Thank you for choosing Rozai Traders. We value your trust and are here to assist you.